Privacy Policy
Privacy Policy
Last updated: November 2025
1. Introduction
This Privacy Policy explains how Pleasure Paradise (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website, make a purchase, or otherwise interact with us.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We are registered with the Information Commissioner’s Office (ICO) under registration number.
At Pleasure Paradise, we understand the importance of discretion and privacy. We ensure that all communications and deliveries are handled confidentially and packaged discreetly.
2. Information We Collect
We may collect and process the following types of personal data:
a. Information you provide directly:
- Name
- Billing and delivery address
- Email address
- Telephone number
- Payment information (such as credit or debit card details, processed securely by our payment provider)
- Purchase details and order history
b. Information collected automatically:
- IP address
- Browser type and version
- Device information
- Website usage data (through cookies and similar technologies)
3. How We Use Your Information
We use your personal data to:
- Process and fulfil your orders
- Take payment and provide refunds
- Communicate with you about your order or account
- Send marketing communications (only where you have consented)
- Improve our website, products, and customer service
- Ensure orders are packaged and delivered discreetly
- Comply with legal and regulatory obligations
4. Legal Basis for Processing
We process your personal data on one or more of the following lawful bases:
- Contractual necessity – to fulfil your order or provide a service you have requested.
- Legal obligation – to meet our tax, accounting, or regulatory duties.
- Legitimate interests – for fraud prevention, website security, and improving our services.
- Consent – for marketing communications or optional services.
5. How We Store and Protect Your Data
Pleasure Paradise takes appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.
Payment card information is processed securely by our trusted third-party payment providers and is not stored on our servers.
Your data is stored securely in the UK or within other jurisdictions that provide adequate data protection standards.
6. Data Retention
We retain personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically, order information is retained for six years to comply with tax and record-keeping obligations.
7. Sharing Your Information
We may share your personal data with:
- Payment service providers
- Delivery and courier services (who handle packages discreetly)
- Professional advisers (e.g. accountants, legal advisers)
- IT and website service providers
- Regulators or law enforcement, where required by law
- We never sell or rent your personal data to third parties.
8. Your Rights
Under UK GDPR, you have the following rights:
- Access – to request a copy of the personal data we hold about you
- Rectification – to correct inaccurate or incomplete information
- Erasure – to request that we delete your data (“right to be forgotten”)
- Restriction – to limit how we use your data
- Portability – to receive your data in a structured, machine-readable format
- Objection – to processing for direct marketing or certain other purposes
To exercise these rights, please contact us using the details below.
9. Cookies
Our website uses cookies to improve user experience, analyse traffic, and support essential site functionality. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:
Data Protection Officer (DPO)
Pleasure Paradise
Email: info@pleasureparadise.uk
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://www.ico.org.uk.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.